Santillana 2017-2018 Pre-K-12 Catalog

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SHOP ONLIN I TECHNOLOGY SUPPOR
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There aremany ways to place your order
All orders must include:
• Purchase order number or credit
card information and email to
receive payment confirmation
• EAN
• Quantity to be shipped per item
• Complete title and description
• Date by which material must
arrive
• Preferred method of shipping
• Phone number and email
• Authorizing signature
• How you first learned about
Santillana USA
• Sales Representative who
assisted you
• Digital Licenses Purchases
require a purchase of a minimum
of 10 licenses. Additional contact
information is also required:
Buyer name, phone number and
email address. Licenses can’t be
processed or activated without
this information.
Note: All orders must appear on official
purchase order form or on official school
letterhead.
Backorders will be cancelled 6 months from
order date unless specified on purchase
order or in writing.
Prices
Prices effective September 2017.
All prices are subject to change
without notice. Payment terms:
30 days from invoice date. Add
sales tax to CA, FL, WA orders. If
tax-exempt, please provide copy of
certificate.
Transportation:
A 9% (min. $9) shipping and
handling fee is added to all orders.
Please allow 7–15 business days
for delivery.* Additional shipping
and handling fees apply to rush
shipments and international orders.
*Santillana USA distributes product
from its international affiliates.
Please allow additional time for
delivery. Contact customer service
or your educational representative
for more information.
Returns from schools/districts:
Please check you order carefully
upon arrival. Claims are accepted
within 30 days after material
arrives. All items will be accepted
within 90 days of the invoice
date for full refund. Returned
items must be unmarked and in
saleable condition. No return will
be accepted without a Return
Authorization, which can be
requested from customer service.
Customer service
1-800-245-8584,
M–F 8:30 am – 5:00 pm EST:
• Find out how to contact your local
representative
• Request catalogs
• Obtain prices and check
availability
• Check on status of orders
• Request Return Authorization
• Receive product information
and assistance with textbook
selection
• Submit EDI orders electronically
(set-up required)
Note: Please have the following
information available when calling about
an order: Customer #, Sales Order #, PO
#, Invoice #, and EAN for material
Product samples:
Sample copies of print materials
and trial access to online resources
are available upon request
with certain restrictions. Please
contact your local educational
representative for product samples.
See p. 160.
Technology support for customers:
For technical support for Santillana
USA online products, contact us
via email: .
Orders from individuals:
Orders are accepted with full
payment. A 9% (min. $9) shipping
and handling fee is added to
all orders. Check, money order,
or credit card information must
be provided with the order.
Restrictions apply. Contact
customer service for more
information.
BY MAIL
Santillana USA
2023 NW 84th Avenue
Doral, FL 33122
EMAIL
BY FAX
1-888-248-9518
ONLINE ANYTIME!
P.O. or Credit Card (VISA,
MasterCard, and American Express)
Learn more about Santillana USA
products and services by visiting