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There are many ways to place your order
All orders must include:
• Purchase order number or credit
card information and email to
receive payment confirmation.
• EAN
• Quantity to be shipped per item
• Complete title and description
• Date by which material must arrive
• Preferred method of shipping
• Phone number and email
• Authorizing signature
• How you first learned about
Santillana USA
• Sales Representative who assisted
you
Note: All orders must appear on official
purchase order form or on official school
letterhead.
Backorders will be cancelled 6 months from
order date unless specified on purchase order
or in writing.
Prices
Prices effective September 2013. All
prices are subject to change without
notice. Payment terms 30 days from
invoice date. Add sales tax to CA,
FL, WA orders. If tax-exempt, please
provide copy of certificate.
Transportation:
A 9% (min. $9) shipping and
handling fee is added to all orders.
Please allow 6–10 business days
for delivery.* Additional shipping
and handling fees apply to rush
shipments and international orders.
*Santillana USA distributes product from
its international affiliates. Please allow
additional time for delivery. Contact customer
service or your educational representative for
more information.
Returns from schools schools/
districts:
Please check you order carefully
upon arrival. Claims are accepted
within 30 days after material arrives.
All items will be accepted within
90 days of the invoice date for full
refund. Returned items must be
unmarked and in saleable condition.
No return will be accepted without a
Return Authorization, which can be
requested from customer service.
Customer service
1-800-245-8584,
M-F 9:00 am – 5:00 pm EST:
• Find out how to contact your local
representative
• Request catalogs
• Obtain prices and check
availability
• Check on status of orders
• Request Return Authorization
• Receive product information
and assistance with textbook
selection
• Submit EDI orders
electronically (set-up
required)
Note: Please have the following information
available when calling about an order:
Customer #, Sales Order #, PO #, Invoice #,
and EAN for material
Product samples:
Sample copies of print materials and
trial access to online resources are
available upon request with certain
restrictions. Please contact your
local educational representative for
product samples. See pp. 134-135.
Technology support for customers:
For technical support for Santillana
USA online products, contact us
via email technicalsupport@
santillanausa.com.
Orders from individuals:
Orders are accepted with full
payment. A 9% (min. $9) shipping
and handling fee is added to all
orders. Check, money order or credit
card information must be provided
with the order. Restrictions apply.
Contact customer service for more
information.
BY MAIL
Santillana USA
2023 NW 84th Avenue
Doral, FL 33122
EMAIL
BY FAX
1-888-248-9518
ONLINE ANYTIME!
P.O. or Credit Card (VISA,
MasterCard, and American Express)
Learn more about Santillana USA
products and services by visiting
